How can we help? Below are quick answers to the most common questions we get asked. Or you can email our support team.


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Download the PDF version of Nuvap device User’s Guide 

Click here to download the PDF version of License Agreement My.Nuvap

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If you need help troubleshooting an issue with your Nuvap device, please search our Frequently Asked Questions:

To switch device on, simply connect it to the charger supplied in the box and press the “Power On” button located on the side of device. Be sure to configure device as shown in the instruction manual.

When Nuvap device is switched on it makes a series of electronic tests on all sensors. It is a necessary procedure in order to receive meaningful readings of the detected parameters.

Yes, it is. Nuvap device indicates that is carrying out the measurements of the parameters correctly and that the monitored area is safe. This function can be disabled via Nuvap App (see Manual §Self Test).

We recommend placing Nuvap device in the place of your home / office where you spend most of your time, for example in the bedroom, in the kitchen or living room.

During a punctual measurement you can place your Nuvap device wherever you wish in order to get a specific measurement of the chosen area.

Follow the instructions in the instruction manual (§ Setup) supplied in the box with device.

Our Nuvap App is available at Apple App Store and Google Play Store.

Our Nuvap device can properly function even if it is not connected to a WiFi network. In this case, however, it will not be possible to obtain real-time detailed information about the measurements made through the platform or Nuvap App. Nuvap device will only work locally: when tapping the touch key on the top of Nuvap device, a voice message will announce the quality of the environment monitored.

In the absence of a WiFi connection, Nuvap device will store a history of measurements for seven consecutive days. Simply by making a connection to a WiFi network you can upload the data recorded by the device to the Nuvap platform and look up the data acquired during the previous week.

No, it isn’t. Nuvap device, as any electronic device which is not specifically waterproof, is delicate and the contact with liquids may prejudice functioning.

In continuous measurement mode, Nuvap device, in case of increase of one polluting parameter, it immediately notifies the user both locally, by issuing a voice message and a light signal, and through the App if you have a WiFi connection. Only in this case you can see the details of the measurements made in the monitored area.

Access to our Nuvap platform is totally free of charge for the first 24 months after purchasing Nuvap device, provided that it is always connected to the Nuvap platform through a WiFi network. If Nuvap device is turned off for more than 90 consecutive days, access to the platform is suspended. In this case, and after the first 24 months of using the device, you can re-enable access to our Nuvap platform.

Warranty period will vary according to your Country of residence. You can download the document for your Country in the “Terms and Conditions” section of our website

If you encounter a malfunction or failure of your Nuvap device  please refer to the website:
Unauthorized repair could void the product warranty.

Nuvap device should be placed away from electromagnetic sources (see Manual § INSTALLATION).

Our device is equipped with an internal memory that allows it to keep the data of the last measurements. In case of blackout the measurements will not be lost.

No, it isn’t. Nuvap device currently has the possibility to select the language but not the kind of voice.

Nuvap device is associated with a single account. But you can also show the data measured by your Nuvap device to friends or relatives via Nuvap Plattform simply by sharing with them the data of your device.

To reset Nuvap device just restart the Nuvap Nx series device ( power off and power on) then press and hold down the touch key placed on device until the device beeps. We advise to reset Nuvap device in case of malfunctions or changes in the settings of the WiFi infrastructure.

Check the user manual to find out the problem or visit

If you experience problems operating Nuvap device (flashing blue LED or device failure) please consult our user manual (§ Instructions for Use) or visit to solve the problem.

For support during the first configuration consult the user manual (§ Instructions for Use) or visit to solve the problem.

To charge the Nuvap Nx series battery pack, just plug it to the power supply for at least 4 consecutive hours with the power button ON, the Nuvap Nx series will automatically resume when the battery is recharged.

To add a viewer through the Nuvap App, simply go to Manage Nuvap devices, select the Nuvap Nx device you want, then select edit at the top right and then add a new viewer at the bottom.
in order to add a viewer you will need to enter a previously registered email in the platform

FAQ - Pollutants

Cell phones emit the same kind of waves of BTS (Base Transceiver Stations. The exposure to EMFs caused by these devices last less and is limited to a small part of the body, but are generally much more intense than those produced by broadcasting stations. The intensity of the magnetic field actually emitted from a cell phone during transmission is very variable, because it is automatically adjusted in relation to the quality of the signal it receives: where there is a good “coverage” the device reduces the power transmitted to avoid consuming battery, while where the reception from BTS is worse, a phone uses all the power available. The levels of exposure to electromagnetic fields also depend on the construction features of the phone itself and can greatly vary from one model to another. Making calls if there is a good signal and/or using an earpiece to talk so that the telephone is a bit more distant from the body, are two steps that always allow us to cautiously reduce exposure to electromagnetic fields when using mobile phones.

There are some good construction criteria which prevent getting too close to an antenna. The distance is calculated on the basis of the characteristics of the antenna itself, generally a few dozen meters. One should also take into account the fact that the worse the signal reception the more power is used for transmission. Therefore, an antenna farther away is not a guarantee of lower exposure.

The criteria for installing antennas is to place them on the highest points in order to maximize coverage and minimize the number of obstacles encountered by the field along its path. If an antenna is installed on a building, creating a situation in which one or more apartments in the adjacent building are in the direction of the emission, field values inside the house will probably be higher than those measured under the antenna, but still below values of concern imposed by law and which have to be respected.

Satellite dishes serve exclusively for reception and consequently only pick up electromagnetic fields of very low intensity from satellites which are already present in the atmosphere regardless. These antennas are regulated mainly for aesthetic aspects, in some cases even in apartment building regulations. A Wi-Fi antenna placed on roofs usually generates an electromagnetic field relevant only in the first few meters around the antenna, which is usually located in places that are not reachable, and around which people cannot station.

The old type of computer monitors (CRT) produce very low frequency magnetic fields: these fields – present only when the monitor is running – are usually a bit more intense on the back and become very low when you station at more than 1 meter distance. For television sets the situation is quite similar: the latest monitors, no longer have the magnets which drive the cathode ray tube and therefore produce much lower EMFs. For all household appliances we can expected magnetic fields of significant mains frequency only within a meter from the appliance.

Although this type of installations may employ transmission power that is not negligible, they are used as a hobby and generally very sporadically. Unlike, for example, commercial radio stations that operate constantly over 24 hours, ham radio installations transmit in time frames of minutes or sometimes never in a whole day. Therefore, in terms of overall exposure, they do not constitute great concerns as instead other fixed sources of radio transmission. For more information and inspections contact the Department of Communications Inspectorate.

Any system whose operation depends on electricity may be affected by the action of electromagnetic fields in the environment and thus suffer interference. Malfunctions related to interference of electromagnetic fields pertain primarily to the manufacturer and are regulated by technical rules of so-called immunity and electromagnetic compatibility that equipment placed on the market should respect. In general, given the extreme susceptibility and sensitivity of electronic equipment to electromagnetic interference, the fact that such phenomena occur, in itself, does not imply that there are corresponding problems inherent to human health. In case the interference problems persist and concern the TV set, if the systems are compliant and certified, you can report the problem to the authorities responsible for your area.

There is no legislation that “requires” to adopt such a solution: if the power line violates the law and exceeds the value of concern set at 10 microteslas, and different actions are not feasible, undergrounding can be the right solution to adopt.

In addition to undergrounding, there are other less expensive methods such as phase optimization techniques (for double-circuit lines), higher or ‘compact’ poles; in some cases compacted conductors; the system for reducing the levels by compensatory circuit (“active loop”), applicable to lines that have aligned conductors. These (mitigating) actions are feasible if and only if the owner of the electroduct is willing to intervene on the power line but the relative costs will be borne by the claimant.

There are electrical safety standards which provide for minimum distances in order to avoid risk of shock or electrocution. As far as compliance regarding exposure limits goes, it is not possible to identify, in advance, a distance that is applicable to all power lines present on the territory, because the levels of induction depend, in addition to distance, on the geometric conformations of the conductors and the current flowing inside the cables. Only after a thorough inspection (with measurements and theoretical estimates) it is possible to answer this question.

It is the space surrounding a power line that includes all spots characterized by a magnetic flux of intensity greater or equal to the quality target. Within that portion of territory, housings, schools, hospitals cannot be built, that is, places where one can stay for over four hours. This concept applies to both new buildings near existing lines, new power lines compared to existing structures. For new constructions, it is the company operating the power line that has the task of determining the buffer zone, or distance, from power lines.

This phenomenon is attributable to micro-discharges that occur at the point where the cables are closer to the support structures (insulators). Atmospheric dust, or salt, which is deposited on the insulators generate this phenomenon, which can also cause real electric shocks (and the power line goes out of service). Periodic cleaning of the insulators avoids the danger of such discharges and reduces the noise produced by them. If the buzz is very disturbing, Municipalities can ask the line operator to have the insulators cleaned. In recent times (especially near the coast) providers are replacing glass insulators with new ones made of composite material. These new insulators are designed precisely to prevent dust deposit, thus drastically reducing the noise from power lines and avoid discharges. This phenomenon, related to the line voltage, can be more or less accentuated depending on atmospheric conditions (for example in particularly wet conditions the phenomenon is accentuated) and has no correlation with the levels of electromagnetic induction produced by the line.

In order to avoid misinterpreting regulations, you cannot carry out magnetic induction measurements at the site. Instead you need to acquired a DPA (NEAREST APPROACHING DISTANCE) by power line provider and you have to adapt the design of the new facility to that distance.

As for the effects on people’s health you can look up the extensive bibliography existing on this topic. In particular, check the website of the Istituto Superiore di Sanità (Italian National Health Institute) where you can find a lot of material. Further information on health aspects can be acquired at your competent public institutions.

A limit beyond which the level of Radon is considered high is 500Bq/m3 (Becquerel per cubic meter). The European Union recommended the need to undertake remedial action at values higher than 200Bq/m3 for new housing and 400Bq/m3 for existing ones. However, in the U.S. the danger threshold is considered when it exceeds 150 Bq/m³.

Normally the main source of Radon is the soil (Figure 3.1). Depending on the mechanisms of Radon diffusion from the soil, the rooms located in the basement or on the ground floor are usually those that are particularly affected. Generally Radon gas, being a heavy gas, can get to the first/second floor of homes/offices. In certain cases, however, also the use of certain lava, tuff, pozzolan and certain granites used in construction or in interior decorating, as well as the presence of spring waters with high Radon content, can help to increase the concentration of indoor Radon. In this case medium to high concentrations of Radon are not necessarily present on the lowest floor, but could relate to the environments in which these materials were used or water is used.

In any case it is always advisable to monitor rooms with your Nuvap N1.

Radioactivity in the environment can be both manmade and natural: the biggest dose absorbed annually by each individual comes from natural radioactivity, which is responsible for about 80% of the total.

The damage that ionizing radiation can cause to biological tissue are varied and are divided into “Deterministic Effects” and “Stochastic Effects” (ICRP 60 International Commission on Radiological Protection), depending on whether they are directly related to the dose absorbed. Because of susceptibility to breast cancer, women are 40% more likely to accuse stochastic effects than men.

There are many published studies which confirm that exposure Wi-Fi waves over time (like the ones you can get when you sleep) can be detrimental to human health. However, since these technologies have been introduced into the market only recently, it is difficult to ascertain with certainty the potential damage that may arise in the population after exposure to this type of electromagnetic waves over time: that is why it is a good idea to limit your exposure to Wi-Fi waves.

  • Combustion heaters
  • Ovens
  • Charcoal grills
  • Gas stoves
  • Gas boilers
  • Fireplaces
  • Portable generators, including those often used on houseboats
  • Wood stoves
  • Engines of cars and trucks

Normally the amount of carbon monoxide produced from these sources is not a cause for concern. But if the devices are not kept in good condition or if they are used in an enclosed or poorly ventilated space, such as the car in a closed garage, carbon monoxide can reach dangerous levels.

Even smoke inhalation during a fire can cause poisoning by carbon monoxide.

Symptoms of carbon monoxide poisoning may include:

  • Acute headache, the most common symptom at first
  • Weakness
  • Dizziness
  • Nausea
  • Vomiting
  • Chest pain
  • Confusion
  • Irritability
  • Mental confusion
  • Loss of consciousness

Poisoning with carbon monoxide can be particularly dangerous, often, in fact, death occurs before one notices the presence of gas.

If you suspect of being exposed to carbon monoxide, let fresh air in and seek medical assistance immediately.

IMPORTANT! At the first signs or symptoms of carbon monoxide poisoning, such as headache, dizziness, nausea, vomiting, chest pain, confusion, let fresh air immediately and promptly seek help.

You will have to provide Hospital staff with all possible details about gas exposure, that is:

  • Possible sources of exposure to carbon monoxide
  • Signs and symptoms, and when they started
  • Confusion and problems with memory
  • Any loss of consciousness
  • Other physical problems

Methane gas is not toxic in itself, but during combustion (like all fires involving also other substances) consumes the oxygen present in the room and forms gases, mainly carbon dioxide and carbon oxide (very toxic). If the room in which methane combustion occurs is small and insufficiently ventilated, very soon it will consume all the oxygen in the air which will not be breathable any longer, posing a risk of death.

Always! For new system installations, for all modifications, extensions, changes and routine and/or extraordinary maintenance, but also when just connecting a gas cooker.

No, only those installers who meet all necessary requirements. They must possess the authorization that enables them to work on installations for the distribution and utilization of any type of gas, including evacuation of combustion and ventilation products and room aeration.

Natural gas is usually called methane because this gas constitutes more than 90%. On house but also industrial installations, it is common to find signs saying methane, for example on gas meters or on pipelines. In all these cases the gas flowing inside is definitely natural gas.

Exposure to particulates over time can be very harmful. Typically, asthma, cardio-pulmonary diseases and the decrease in pulmonary function are considered diseases related to particulate matter. The World Health Organization, based on a study conducted in the year 2000 in eight cities worldwide, estimates that particulates are responsible for 0.5% of global deaths registered during that year, responsible in the U.S. alone for 22,000-52,000 deaths per year [1]. In Europe it is estimated that particulates have contributed to about 370,000 premature deaths in 2005.

[1] Ali H. Mokdad, et al., Actual Causes of Death in the United States, 2000 in J. Amer. Med. Assoc., vol. 291, nº 10, 2004, pp. 1238–45, DOI:10.1001/jama.291.10.1238, PMID 15010446.

Nuvap wants to provide everyone with a tool to check the quality of water that comes out of the tap. Despite the fact that the authorities managing the water service carefully check the water that is distributed, it may be subject to alterations simply when passing into the water pipes of our homes (which are often not checked). With Nuvap kit residents have an easy do-it-yourself tool for analyzing water. Although the kit does not provide for complete and certified analysis, it allows you to check the most important parameters of drinking water (pH, hardness, content of nitrates, nitrites, chlorides, etc.) and to have an indicative evaluation of its quality. With Nuvap kit, for example, you will know the content of chlorine in water, protecting yourself, your pipes and appliances from corrosion and fouling.

Analyzing tap water once/twice a year is usually enough to have its quality under control. Only in response to specific situations it can be useful to analyze it more frequently, for example after a job is done on the pipes of your home or on the main water supply, or if the house is located in the vicinity of lakes. Nuvap kit supplies 6 measuring tools, and refills can be purchased from the website at a very low cost.

The colorimetric strips to perform the tests are sensitive to both high temperatures and light. For this reason, it is advisable to keep test tubes sealed in their packaging and in places that are not too hot or humid until use.

In general, the authorities that manage the distribution of water periodically inspect it carefully. However the quality of water distributed may be affected by the state of water supply of private homes or of any collecting systems as caissons, wells, etc. Old or damaged pipes can release substances into the water that are harmful to health or contaminate the water network with percolating ones. Tanks, wells, caissons not regularly checked can alter water both chemically and microbiologically.

With Nuvap kit you can analyze any type of water intended for human consumption, but you cannot certify drinkability; that task is for public institutions in charge of carrying out extensive checks from the spring to the distribution network.

If the analysis found slightly higher values in comparison to the parameters set by law you should carefully read the instructions on the chart included in Nuvap N1 manual, because sometimes just simple measures can improve the quality of tap water. In some cases it is possible to adopt a system of domestic water treatment: from simple filtration systems up to equipment for reverse osmosis. In the event that the values found are well above the legal limit you’ll want to re-run the test to confirm the result and then contact Nuvap support to perform in-depth laboratory analysis.

In general, filtration systems currently on the market (with active carbon, ion-exchange resins, etc.) are simple systems that often allow you to eliminate particulates and some undesired compounds like chlorine and certain ions. It is still fundamental a correct and thorough maintenance in order to maintain the effectiveness and reliability of such systems. Improper maintenance may in fact also lead to a deterioration of water quality. Among the best practices we emphasize the importance of respecting the timing for replacing filters and, in the case of pitchers, using them daily and storing them in the refrigerator. By using Nuvap kit you can find the filtering system which best suits the characteristics of your water and also evaluate its effectiveness.

Often these systems are bought without first checking the quality of water that reaches the tap. Using a filtering system when water parameters are according to the law, therefore filtering water of good quality, it can mean impoverishing water of certain substances required by our body (e.g. minerals). So, even in case you already have a filtering system it may be useful to analyze your water in order to verify its suitability.

The effects of noise on humans are varied and can be distinguished in:

  • damage effects (not reversible, or only partially reversible alteration of an organ or of a system, revealed from a clinical and/or pathological point of view); there are two forms: 1. specific damage: caused to those who are exposed for extended periods to levels of 75-89 decibels with temporary or irreversible hearing loss. It is found mainly in the workplace; 2. non-specific damage: caused by sound exposure that is not high enough to cause specific damage, but can, in time, bring damage to the auditory system and cause psycho-physical ailments. It is found in urban areas;
  • disturbing effects (temporary impairment of an organ or system, revealed through clinical or instrumental procedures);
  • annoyance (feeling of general discontent or discomfort, often influenced by extra expositional and motivational factors, in addition to people specific sensitivity).

Scientific research like the one conducted by Mette Soerensen from the Institute of Cancer Epidemiology in Copenhagen on 51,485 people, shows that exposure to traffic noise, in fact, increases in a decisive manner the risk of stroke in people over 65 years of age. The team of Danish researchers found that for every extra 10 decibels of noise, the danger increases of 14%. Overall, 8 percent of all stroke cases, and 19 percent of those over sixty-five years of age are due to noise pollution caused by traffic.

The excess moisture generated by condensation, rising damp, infiltration, damp walls, the presence of mold, dust mites and other pests can cause serious respiratory infections. People most at risk are those most vulnerable (children, adolescents, the elderly), who will show the first symptoms.

The World Health Organization has provided guidelines on air quality. The research lasted two years and was based on an analysis of 36 international studies, developed by leading experts in the field. According to the analysis, those who live in damp buildings or with mold are 75% more likely to have breathing problems such as asthma, rhinitis and allergies. Molds are toxins that can alter the immune system. It is estimated that in Europe 20-30% of all buildings have this problem.

  • The environment remains constantly dusty due to mold spores and fungi in addition to niter that is expelled from plasters.
  • Evident stains and streaks of moisture are found on the base and the lower parts of the walls swollen by the pressure of niter.
  • High presence of dark mold almost everywhere on the ceiling which makes the environment unhealthy and dramatically degraded.
  • Cleaved and falling plasters, flaking paint and salt efflorescence on almost all the perimeter walls.
  • Bathrooms and kitchens, which are usually more humid for the steam caused by human activities, tend to much worsen the problem.
  • Furniture and wooden structures are stained, decayed and damaged, very often also moldy and flaking.
  • Excess of fungal spores and mold wandering in the environment are deposited everywhere and accelerate the process of degradation even of food.
  • High level of pollutants and allergens in the air weaken the body and often trigger serious colds and allergies.
  • An environment that is too wet (with high content of water in suspension) makes the rooms very cold, difficult to heat with considerable waste of money for energy costs.
  • Artificial drying as dehumidification or constant ventilation, although temporarily solves the problem, however, it does not prevent wall deterioration, but actually increases salt transport thus causing further damage.
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